Terms and Conditions

Privacy
In respecting your privacy, we do not under any circumstances share or distribute personal information entered into the web site, with any other people or companies, except as necessary to obtain payment clearance and ensure delivery.

When an online order is placed through Muscle Garage we store information pertaining to the sale including name, address, email address and contact numbers. These are stored in our customer database to enable contact with you regarding the sale, or any issues that may arise post-sale.

You may also be contacted by us in future with notifications of any new product lines or sales, if you have indicated your consent to us at the time of ordering.

Security
All transactions with Tuff Mounts are encrypted with an SSL certificate and take place on the Paypal processing website.

When you enter the checkout area of Tuff Mounts, you are redirected to our Paypal secure processing page using 128bit or more SSL encryption technology that prevents your credit card and personal information from being easily intercepted and used.

We do not store your credit card details on retain them on file.

Shipping Policy
Regular post. Please allow up to 6 days.

For Overseas orders please contact us prior to ordering to confirm we can deliver to your country.

Customer service policy
Customers will be made aware with-in 2 working days of any product ordered that is unavailable or has a delay in being delivered.

Pricing
All prices are listed in Australian dollars (AUD) and are inclusive of 10%GST. We reserve the right to change prices at our discretion.

Payment methods available:
1. Paypal
2. Credit Cards – Visa, MasterCard

Product Representation
Our best efforts are always made to provide an accurate photographic representation of the products we sell. However, monitors do vary and therefore we cannot guarantee the exact appearance of the pieces on any one computer.

Returns & Refunds

Please refer to the ACCC website for government regulations on Refunds and Returns.

As per the ACCC guidelines
“We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem.

This is when the item:
• has a problem that would have stopped someone from buying the item if they had known about it
• is unsafe • is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof of purchase—e.g. your receipt.”

In order to be eligible for a refund from TUFF MOUNTS & MUSCLE GARAGE, you will need return the product to us within 30 calendar days of your purchase. The product must be in new condition and undamaged in any way.

After we received your item, our team of professionals will inspect it the product and process your refund or exchange. Refunds will be returned by original payment method used during the purchase.

For credit card purchases we will need your bank details for an EFT refund.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a full refund. There will be a $50 strip, repair, powder coat and restocking charge.

We do reserve the right to refuse a return and refund also if the product has been damaged or modified by you.

If anything is unclear or you have more questions, feel free to contact our customer support team.

Muscle Garage Tuff Mounts will exchange or refund a product within a 30-day period if,
: You have proof of purchase/original invoice.
: Items are Genuine Muscle Garage Tuff Mounts items.
: Items were purchased from a Muscle Garage Tuff Mounts Store.
: Items are in as new condition and in the original packaging.
: Items are returned within 30 days.
: A change of mind or the ordering of incorrect items will incur a 15% re-stocking fee.

Refunds will be given in the same form of payment as your purchase was made. If the original form of payment is unavailable funds will be made available as a store credit towards another product or item.

Custom Orders (Painted)
Muscle Garage Tuff Mounts will not offer exchanges or refunds for any custom orders.

Returns of purchases using AFTERPAY.
Items purchased using AFTERPAY may only be exchanged at the discretion of Muscle Garage Tuff Mounts.

Faulty Items
If you believe your items are faulty you may be eligible for a replacement under the terms of Muscle Garage Tuff Mount’s warranty provided with your purchase OR under the Australian Consumer Law.
Please contact the staff at Tuff Mounts Muscle Garage to discuss options.

Privacy
In respecting your privacy, we do not under any circumstances share or distribute personal information entered into the web site, with any other people or companies, except as necessary to obtain payment clearance and ensure delivery.

When an online order is placed through Velocity Auto, we store information pertaining to the sale including name, address, email address and contact numbers. These are stored in our customer database to enable contact with you regarding the sale, or any issues that may arise post-sale.

You may also be contacted by us in future with notifications of any new product lines or sales, if you have indicated your consent to us at the time of ordering.

Should you have any questions regarding any of the above, please contact us.